If you choose the “Save” option, you will be asked where you want to save this file. You just have to fill in the email address of your helper and send the email. If you choose the “Use email” option, Remote Assistance will start your email program (if necessary) and automatically compose a message with the invitation file already attached. The Remote Assistance file is named Invitation.msrcIncident. Choose “Save this invitation as a file” if you use Web-based email.Choose “Use email to send an invitation” if you have a program like Outlook.This is where you choose semi-automatic or manual. The Windows logo has changed over the years but the placement of the keys has been the same for quite some time: You’ll need to use the Windows key on your keyboard. If you use a Web browser (e.g., Chrome, Firefox, Edge) to handle email, you must do more of the work yourself.Įither way, the effect is to get the file and password to the helper.Remote Assistance creates the email and displays it. If you have an email program (“client”) such as Microsoft Outlook, you can use the semi-automatic method.Only two will be described here and they differ only in whether the process is semi-automatic or manual. Remote Assistance offers several ways to make this happen. A Windows feature called Remote Assistance will make the file and the password – you just have to send them. To start the session, you must provide an “invitation” file and a password to your helper. (Click here for a printable PDF version of these instructions.) Note that if both you and your helper are using Windows 10, Quick Assist is recommended instead. It allows you to request assistance from a friend, who can then observe your system while you are working or control the system remotely. Microsoft Remote Assistance (MSRA) is available in Windows 7, 8 and 10.
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